How much can I send ?
How much can I send? The amount that you can send depends on the country and provider you send to. Please refer to the information below to learn about sending and receiving limits for each country. Please note that Taptap Send has an internal limit, per transfer, of: 5,000 EUR German: 2,000 EUR Netherlands: 4,000 EUR 5,000 GBP 2,500 USD (there’s also a daily limit of 2,999 USD and a 14-day limit of 24,000 USD) 3,500 CAD (there’s also a daily limit of 9,500 CAD and a 14-day limit of 30,000 CAD) 8,500 AED If you are sending a transfer to an e-wallet and use mobile money services, it depends on which provider you are sending money to and what type of wallet your recipient has There is a maximum amount a recipient can hold in their mobile money wallet (“Maximum wallet balance”) and a maximum transfer size which is determined by the mobile money provider (please ask your recipient or contact the provider for the most up-to-date information). You cannot send a transfer larger than the maximum transfer size. If you send a transfer that exceeds your recipient’s wallet threshold, that transfer will not go through. Please note: The information provided below is consolidated from different sources and might be subject to change without notice; please refer to our receiving providers’ websites for the most up-to-date information. PHILIPPINES Provider Sending limits Recipient limits Bank Transfer Per transaction amount: PHP 50,000 No other limits Cash pickup Per transaction amount: PHP 100,000 No other limits Mobile Money Gcash Internal Taptap Send limit Maya (Paymaya) Max transaction amount: PHP 50,000 Depends on the recipient’s wallet status Disclaimer: Trademarks, trade names, and logos displayed are registered trademarks of their respective owners. No affiliation or endorsement of Taptap Send should be implied. As this information is gathered from different sources, receiving limits are subject to change without notice; please refer to our partner’s website for the most up-to-date information.
I need a refund – how can I request one?
I need a refund – how can I request one? We will do our best to refund your transfer, especially in situations where you sent to a wrong number, but a refund may not always be possible. Please contact customer support : support@taptapsend.com. Please have the transfer ID of the transfer ready.
My Transaction failed
My Transaction failed : Most Common Issues My transaction is not being processed Notifications We understand that you want to be notified as soon as your transfer is completed. You will receive a notification directly on our application and the status of your transfer will also be updated as soon as the situation changes. As soon as the transfer is processed, it is automatically updated in the app. Kindly remember that we cannot cancel a pending transfer. Please check the home screen of the app to see the current status of your transfer: In Progress: Your transfer is in progress and we are working on completing it – if further information is needed – we will inform you. Delivered: Your recipient has now received the funds Failed: Your transfer could not be processed and the funds will be released to your bank account 3 to 5 days after the transfer failed. My transaction failed There are numerous reasons why a transaction would not go through or would fail. Your bank did not authorise the transfer A transaction might not be authorised by your bank depending on many reasons: insufficient funds, limits of card usage reached, blocked or inactive card. To know the specific reason, please do contact your card issuer/ bank. The transaction was not authorised so no funds have been blocked. Your transfer could not go through the 3ds process In order to complete an online purchase, the cardholder might be asked to verify their identity by entering a unique password, an SMS code, or a temporary PIN. For more information, you can contact your bank or card issuer. The transaction was not authorised so no funds have been blocked. To avoid 3DS issues, you should do the following: Make sure your contact details, such as email and mobile number, are up to date with your bank Download your bank’s app, and check that you’re signed into your online banking account Make sure that notifications from your bank’s app are enabled on your mobile phone Your transfer has failed due to a technical issue/recipient’s wallet issue/verification issue: When a transfer fails – you will see a notification on the app and there will also be further information once you click on the transfer which will outline the reasons for the failure. These are the common reasons for transfer failures: Your transfer might fail due to a technical issue on our partner’s end The recipient’s mobile money wallet may be full or unable to hold the entire amount that was being sent. Please make sure they check their balance and wallet maximum limit – they may be able to increase their limit by visiting a mobile money agent or contacting the Mobile provider. If it is a bank transfer – the recipient’s details might be inaccurate or incomplete Your transfer might also fail due to the failure to provide and upload a document and selfie to verify your identity. We invite you to follow the instructions on the app to be able to complete the process I am waiting for a refund If the status of your transfer says “cancelled”, “failed” or “refunded”, rest assured that we have sent the funds back to your bank. Some delays apply for the funds to be visible on your account or for the initial transaction to disappear from your bank statement. All geographies except US/CAN: please allow up to 3-5 business days for this to be processed (usual bank/card issuer timeframe) US:CAN: please allow up to 10 business days for this to be processed (usual bank/card issuer timeframe) Germany (Sofort): Due to the way Sofort payments work, refunds can take a little longer to process – in some cases – up to 7-10 days. Do not hesitate to review with your bank or contact us if you have any questions on this topic. If your funds are not available after 5/10 business days, please get in touch with us for our Support team to assist you further. I cannot add a card There are a large number of reasons why your card might be rejected on our app. Please refer to the specific reason displayed on the app. We do not accept all cards and we only accept cards that are under the account holder’s name. How do you add a card? To add a card to your Taptap Send account, try to initiate a transfer, and the app will prompt you to enter your card details. The card must be under your name and can only be used on one account. How do you change a card on the app: If you want to use a different card instead, just select: “Menu” “Payment” Delete the card that is displayed Then add the card making sure it is under the name of the account holder I have issues resetting my password Note: if you are a Google sign-in or an Apple sign-in user, the following does not apply as you will automatically connect to Taptap Send via Google or Apple. — You have forgotten your password? Do not worry: it is really easy to reset your password! Open the app and press “Log in” on the main screen. On the next screen you will see your email address auto populated at the top (make sure we have the correct email)., Tap on “Forgot password?”. As soon as you insert your email address again, a link to reset your password will be sent to your inbox – please check the spam folder if you cannot find the email in Inbox. Open the link from your phone Click on the big green button that says “reset password” to prompt the change If the link does not work properly, we have added a second link below the green button to help you.
Where can I send money using Taptap Send?
Where can I Send Money Using Taptap Send ? Each payout country has its own detailed article, do not hesitate to visit this section here. You can currently send money to these countries and providers: Madagascar Mobile money transfers to Orange, Airtel, and Mvola wallet Mali Mobile money transfers to Orange wallet Mexico Cash pickup with OXXO, Farmacias Guadalajara, and Intermex Morocco Cash transfers with CashPlus and Wafacash Bank transfers to Attijariwafa Bank Mozambique Mobile money transfers to Mpesa wallet Nepal Cash pickup with City Express Bank transfers to 41 banks Nigeria Bank transfers to 20 banks (NGN and USD) Cash pickup with Fidelity Bank, Zenith Bank and Polaris Bank Pakistan Cash pickup with UBL, BAHL Bank transfers to 35 banks Mobile money transfers to JazzCash and Easypaisa wallet Pakistan Cash pickup with UBL, BAHL Bank transfers to 35 banks Mobile money transfers to JazzCash and Easypaisa wallet Philippines Bank transfers to any banks in the Philippines Cash pickup with Cebuana Lhuillier Bank Mobile money transfers to GCash and Paymaya wallet Republic of The Congo Mobile money transfers to MTN and Airtel wallet Senegal Mobile money transfers to Orange, Wave, and Wizall / Proximo wallet Cash pickup with Wizall / Proximo Sri Lanka Bank transfers to 34 banks Tunisia Cash pickup with Swared Türkiye Cash pickup with UPT, PTT, Nkolay Uganda Mobile money transfers to MTN or Airtel Vietnam Bank transfers to 48 banks Home cash delivery with Sacombank (receiving in VND or USD) Zambia Mobile money transfers to MTN wallet Zimbabwe Mobile money transfers to Ecocash wallet Check our home page for today’s rates. We are constantly adding countries and providers. Also, please let us know where you want us to go next.
How to use Taptap Send to Send Money to the PH
How to use Taptap Send to Send Money to the PH? What do you need to open an account at Taptap Send? Where can you send money to? What cards can you use to send money: Sending limits: How much do you pay to send? Verifying your account Available sending countries: What do you need to open an account at Taptap Send? Signing up is a simple, safe and secure process that complies with local regulations and requirements. Requirements: You need to be a resident in one of our available sending countries (please see the full list below) You must have an active mobile phone number from your country of residence We may ask you to provide a photo of your identification document (ID) issued by the government to verify your account. Where can you send money to? You can send money to many countries across Asia, Africa and South America, with more coming soon. Open the app and select the receiving country from the list on the homepage. You can also see this list on our website. What cards can you use to send money: You can send money using your debit cards and Visa/Master cards. Please see here for what cards we accept.In some markets, we make it easier for you to send money by offering additional payment method(s) on top of debit cards: Germany and Austria: Sofort Belgium: Bancontact The Netherlands: iDeal Sending limits: The amount that you can send depends on the country and provider you send to. Please refer to this article for the most updated sending limits. Please note that Taptap Send also has an internal limit per transfer of: 5,000 EUR per transaction (Germany and Netherlands, where the limit is 2,000 EUR and 4,000 EUR, respectively) 7,000 EUR in a 30-day period 5,000 GBP per transaction 9,000 GBP in a 30-day period If you are sending a transfer to an e-wallet and use mobile money services, it depends on which provider you are sending money to and what type of wallet your recipient has (see here). How much do you pay to send? For most markets, we charge a small percentage of the exchange rate and no additional transfer fees. We work hard to offer the best daily exchange rates possible! For certain countries, a small fixed fee is charged, regardless of the amount you send. There are no other hidden fees. You can check our website and select where you would like to send money to see how much your transfer costs. Please note: Some mobile money providers may charge the recipient a small fee upon cashing out. We allow you to advance this fee in certain corridors. You can learn more here. Verifying your account As a regulated business for money transmission in multiple countries around the world, we need to follow compliance and security regulations to ensure our users’ safety. This is why sometimes we ask our customers to verify the ownership of their account. To verify your account, you’ll need to provide a government-issued identification document (ID) via the app. Please refer to the materials below for more information. What documents we accept. For users in other sending countries: How to upload your ID (English, French, German, Italian, Spanish, Portuguese, Vietnamese) We may need additional documents, but you will be informed directly if that’s the case for you. Available sending countries: We always work hard and strive our best to offer you with fast and secure transfers at great rates. We are currently available in these countries. If you want your country to be added, send us a request at support@taptapsend.com. Austria Belgium France (and Mayotte/La Réunion) Germany Ireland Italy Netherlands Portugal United Kingdom Previous Post